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Privacy Policy

Privacy Policy

At Friends Bingo, we are committed to protecting the personal information that you share with us when using our online services and platforms. This Privacy Policy explains how we collect, use, and protect your data.

What Personal Information May Be Collected

We may collect various types of personal information from or about you when you register an account, access our services, or interact with our website or mobile applications. This includes:

  • Contact details: name, email address, phone number
  • Account registration information: username, password (hashed), date of birth
  • Device and browser information: IP address, device type, operating system, web browser used to access our services

Account Registration Information

When you register an account with us, we require certain personal details such as your name, email address, and password. We also ask for optional information like your age and date of birth to better tailor our services to suit your needs.

Device and Browser Information

Our website and mobile applications collect device and browser information that enables us to:

  • Display content optimised for different devices
  • Troubleshoot issues with accessing or using our services
  • Improve the overall user experience

We collect this information through cookies, web beacons, or other tracking technologies.

Usage Analytics and Behavioural Data

We use analytics tools to understand how you interact with our website and mobile applications. This helps us:

  • Identify areas for improvement in your overall experience
  • Personalise content recommendations based on your interests
  • Enhance the user interface of our services

Our analytical data collection processes comply with applicable regulations and are anonymised where possible.

Cookies and Tracking Technologies

We use cookies, web beacons, or other tracking technologies to remember preferences you have set when using our website. Cookies help us:

  • Store login credentials for faster access
  • Identify users and their browsing habits for targeted content recommendations

You can adjust your browser settings to limit the collection of certain types of data.

Communication Preferences

We may contact you via email, phone, or in-app notifications regarding various topics such as promotions, new features, security alerts, and maintenance updates. You have options within our platform to configure how often we send messages.

Data Storage and Retention

We take steps to protect your personal information by securely storing it on servers hosted in secure facilities. We retain this data for a reasonable amount of time that is necessary to:

  • Fulfil contractual obligations
  • Comply with regulatory requirements

Upon expiry, we will delete or anonymise your data.

Security and Account Protection

We implement various security measures such as multi-factor authentication, secure password storage (hashed), and encryption to protect against unauthorised access.

User Rights Regarding Personal Data

You have the right:

  • To request deletion of your personal information
  • To opt-out from marketing communications at any time

To exercise these rights, please contact our support team.

Third-Party Services or Integrations

Our website and mobile applications may include third-party services such as social media sharing buttons, chatbots, or comment systems. These external entities are governed by their respective privacy policies that you should review if applicable.

Responsible Handling of User Information

We take the protection of your personal information seriously. When collecting data from minors (persons under 18), we verify parental consent before processing such information in our databases and services.

Compliance with Applicable Privacy Regulations

Our Privacy Policy adheres to all applicable laws regarding user privacy, including but not limited to General Data Protection Regulation (GDPR) or similar legislation, if relevant.

Platform Monitoring for Security and Fraud Prevention

To protect against fraudulent activities, our systems may collect and analyse information in real-time that helps prevent abuse of services. We take reasonable measures under applicable law to ensure compliance with security standards.

We regularly evaluate the need for technical logs to diagnose issues affecting account access or stability. These records typically last only a short period after which they are removed securely by automatic script updates.

Changes and Updates

As new regulations emerge, our Privacy Policy may change over time to reflect evolving best practices in data protection.